How can I avoid WriterAccess terminating my account?
- Grace Period Violation: Every time you accept an order, you get one hour to cancel for any reason. If you drop an assignment after that one hour, you may get a penalty that can lead to a lower star rating.
- Checkout Violation: A checkout violation occurs when the timer on an order expires. When this happens, the order is taken away from you and sent to another writer. Like grace period violations, checkout violations result in a penalty to your account that can lead to a lower star rating.
- Extension Requests: Life gets in the way sometimes for everyone. This is why WriterAccess allows you free extension requests if you need them. Once the deadline timer on an order gets down to 12 hours, you'll see a button appear that says you can request an extension.
If you find yourself coming up short on time and have exhausted your free extension requests, then you can ask the client for more time, but you risk getting a penalty when you do so. If you incurred a penalty but feel it was unfair or unwarranted, leave a brief note for our Talent Management team by visiting My Info > Rebuttals on the left-hand side of the screen. The penalty may be waived when reviewed.