Portal Users: How to edit/view a users member account

From the Portal Users section, you can export user registration data, edit user information, create a new user, designate trusted senders, and block users.


Users > Portal Users


How to

View a member's account: Search and Export

  1. Use the search box at the top of the page to quickly locate a particular user by name, e-mail address or username. You may also quickly locate Trusted and Blocked users by clicking the according check box.
  2. To download a .csv file that includes the registration information provided by each user when his or her account was created, click on the Actions button menu and select Export All. 


Edit a members account

  1. Once you have found the member's account by search, click on the pencil icon in the Actions column to edit or view the user's detailed information. A member's account information consists of the following:
    • Email
    • Username
    • First and Last Name
    • Trusted: Check this box to designate an individual user as a trusted sender. When a user has this designation, any content they submit to your site will be automatically approved.
    • Blocked: Check this box to prevent a user from posting comments or uploading content. When a user tries to log in after his or her status has been marked as “blocked,” he or she will be notified that an account block is in place.
    • Make any changes to the account record and click Save Changes.

Reset members password (only for customers not integrated with JanRain or SSO)

  • On the Portal Users main view, click the reset password button in the Actions column.