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How Do I File a Support Ticket?
For any issues encountered with our platform please direct your inquiries to the Support Team via Email: firstname.lastname@example.org
Please include the following information in every ticket:
- Account name, e.g. “Live Demo”
- Full description of the request
- Stream ID or Stream Name in the backend
- If available: URL-frontend-link of the stream
Want to speed things up?
To expedite the process and resolve tickets more quickly, answers to the following questions will help.
In the middle of an event?
You can file an Urgent support ticket. Read the definitions below to see what we define as urgent.