Global Social Automation

You can authenticate and manage your Twitter, Instagram and Facebook connections from a central location within your Engage console’s settings.

Navigation

Settings > Social Media

Permission Level

Any

Twitter

To add a Twitter account, click the Add Twitter Account button. This will open a new browser tab for you to log into your Twitter account and authorize its use with your Engage console.



Filters

After authenticating your Twitter account, you can set up filters to automatically exclude or include content within your Engage streams. These filters can be applied to just hashtags or to both hashtags and account names.

Exclude

When setting up filters, you can check boxes to avoid automatically pulling in Re-Tweets, Tweets that contain URLs, Tweets that have a question mark and Tweets that contain are all/mostly uppercase letters.

You can also enter specific terms into the textbox available within this section to avoid automatically pulling in Tweets with those terms. Please note that each term/phrase should be separated by a comma within the textbox.

Auto-Pull Tweets

You can also set up filters to automatically pull Tweets into your Engage streams. You can pull in Tweets that have certain terms, Tweets that meet a certain word count requirements and/or are in a certain language.

Instagram

Before setting up an Instagram connection with your Engage console, please make sure you have done the following:

To add an Instagram Business account, click the Add Instagram Account button. This will open a new browser tab for you to log into your Facebook account and authorize its use with your Engage console.

 

 

Monitor Connection

After authenticating your credentials, you can then monitor your Instagram connections to see when they are connected and when there might be an issue related to connectivity or reaching data limits.

 

 

Facebook

To add a Facebook Business account, click the Add Facebook Account button. This will open a new browser tab for you to log into your Facebook account and authorize its use with your Engage console.

Monitor Connection

After authenticating your credentials, you can then monitor your Instagram connections to see when they are connected and when there might be an issue related to connectivity or reaching data limits.