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      Create a .har file to Rock Content Support

      A HAR (HTTP Archive) file shows the sequence of redirects and requests that happen during a transaction. It's an excellent tool for debugging issues, as it can identify where things get stuck. 

      1. Close all incognito windows in Google Chrome.
      2. Open a new incognito window in Google Chrome.
      3. Go to View > Developer > Developers Tools.
      4. In the Developer Tools pane, choose the Network tab.
      5. Check the Preserve Log checkbox to record all interactions.
      6. Visit the page and complete the steps that trigger the issue.
      7. Choose the Network tab.
      8. Click the down arrow to export the HAR file.
      9. Save the HAR file.